FAQS

A mental disorder is a clinically recognised condition that affects the way a person thinks, feels, behaves, or relates to others. These conditions can cause significant distress and interfere with daily life, relationships, study, and work.

Mental disorders vary in type and severity, ranging from anxiety and mood disorders to neurodevelopmental conditions and trauma-related disorders. With the right support and evidence-based treatment, many people manage their symptoms effectively and lead fulfilling lives.

Psychologists

• Complete a minimum of six years of university study and supervised practice
• Trained in the assessment, diagnosis, and treatment of mental health conditions using evidence-based therapies
• Clinical psychologists have additional training to support more complex conditions
• Do not prescribe medication, focusing instead on therapy and practical strategies

Psychiatrists

• Are medical doctors with at least 11 years of specialist training in mental health
• Can prescribe medication, which may be important for some conditions
• Often work alongside psychologists to provide comprehensive care
• In many cases, people see a psychologist first, who may then refer to a psychiatrist if medical treatment is needed

You can see a psychologist without a referral at any time. Many people choose to book directly, especially if paying privately or using private health insurance.

If you want to claim a Medicare rebate under the Better Access to Mental Health initiative, you’ll need a referral from your GP, psychiatrist, or paediatrician.

• Your GP will also prepare a Mental Health Treatment Plan (MHCP)
• It’s best to book a longer appointment with your GP to allow time for this

In short: a referral is only required if you want to claim Medicare rebates. Otherwise, you are always welcome to book directly.

The Better Access to Mental Health Care initiative is an Australian Government program designed to make psychological treatment more accessible and affordable. It provides Medicare rebates for eligible people seeing a registered psychologist.

How it Works

• Visit your GP, psychiatrist, or paediatrician, who can prepare a Mental Health Treatment Plan (MHCP)
• This plan allows you to claim rebates for psychology sessions
• You may be eligible for up to 10 individual sessions and 10 group sessions each calendar year

Why it Matters

Better Access helps to:

• Reduce the financial barriers to treatment
• Encourage early support and intervention
• Make evidence-based therapy more widely available

Private Health Insurance

You may be able to claim a rebate for psychology sessions through your private health insurance extras/ancillary cover. Eligibility and rebate amounts vary between funds, so check directly with your provider.

 You cannot claim both a Medicare rebate and a private health rebate for the same session. You’ll need to decide which option best suits your needs.

In your first appointment, your psychologist will take time to get to know you, discuss your concerns, and explore your goals. Together, you’ll develop a plan for treatment. This is also a chance for you to ask questions and get comfortable with how therapy works.

Yes. Psychologists follow strict confidentiality and ethical guidelines. Information is only shared with your consent, except in rare situations where there is a legal obligation or safety concern. Your privacy and trust are central to the therapeutic relationship.

The number of sessions depends on your personal goals, needs, and progress. Some people benefit from short-term therapy, while others require longer-term support. Your psychologist will discuss this with you and review your progress along the way.

Yes. Psychologists are trained to use evidence-based assessments to identify and diagnose a range of mental health and neurodevelopmental conditions, including ADHD and Autism Spectrum Disorder. They can also provide detailed reports and recommendations for support at school, work, and home. It is important to note that not all psychologist will offer this service – so it is important to ask when booking your appointment.

Yes. Psychologists work with children and adolescents to support emotional, behavioural, learning, and developmental needs. They also provide guidance and strategies for parents and families to help children thrive at home and at school.

No. Psychologists are not medical doctors and therefore do not prescribe medication. If medication may be helpful, your psychologist can refer you to a GP or psychiatrist who can provide medical treatment alongside therapy.

It’s important to feel comfortable and supported by your psychologist. Most people know within the first few sessions whether it feels like the right fit. If not, you can always try another psychologist—everyone works a little differently, and finding the right match is part of the process.